🔒 Privacy Policy

Last updated: 1 April 2026

1. Introduction

Sip & Surprises (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and store your information in accordance with the Australian Privacy Act 1988 (Cth).

2. Information We Collect

We may collect the following types of personal information:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely via third-party providers)
• Order history
• IP address and browsing behaviour

3. How We Collect Information

We collect information when you:

• Place an order
• Create an account
• Subscribe to our newsletter
• Contact us
• Browse our website

We may also collect data via cookies and tracking technologies.

4. How We Use Your Information

We use your information to:

• Process and deliver orders
• Verify your age (18+ requirement)
• Manage subscriptions and payments
• Provide customer support
• Improve our website and services
• Send marketing communications (with your consent)

5. Marketing & Communications

By providing your email, you agree to receive marketing communications from us.

You can unsubscribe at any time by:

• Clicking the unsubscribe link
• Contacting us directly

6. Sharing of Information

We may share your information with:

• Payment processors
• Delivery and logistics providers
• Marketing platforms
• IT and website service providers

We only share information necessary to perform services.

We do not sell your personal information.

7. Cookies & Tracking

Our website uses cookies to:

• Improve user experience
• Analyse traffic
• Personalise content

You can disable cookies through your browser settings.

8. Data Security

We take reasonable steps to protect your information from misuse, loss, and unauthorised access.

However, no method of transmission over the internet is 100% secure.

9. Data Retention

We retain your information for as long as necessary to:

• Fulfil orders
• Comply with legal obligations
• Resolve disputes

10. Access & Correction

You may request access to or correction of your personal information by contacting us.

11. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices.

12. International Data Transfers

Some of our service providers may store or process data outside Australia.
By using our website, you consent to this.

13. Changes to This Policy

We may update this Privacy Policy at any time.
Changes will take effect upon posting on this page.

14. Contact Us

For any privacy-related enquiries, please contact us:

📧 Email: info@sipsurprises.com.au
📍 Location: Australia