🚚 Shipping & Returns

Fast delivery. Smooth experience. No surprises (except the good ones).

🚚 Shipping Information

We currently ship across Australia. All orders are processed within 3–5 business days.

Estimated delivery times:

• Metro areas: 4–7 business days
• Regional areas: 5–10 business days

Shipping fees are calculated at checkout unless otherwise stated in promotions.

Please note that delivery times may vary during peak periods.

📦 Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details so you can follow your delivery every step of the way.

🔞 Age Requirement

As we sell alcohol, all deliveries require the recipient to be 18 years or older.
A valid ID may be required upon delivery.

📍 Failed Deliveries

If no one is available to receive the delivery:

• The courier may leave a card for redelivery or collection
• Additional fees may apply for re-delivery

❗ Damaged or Missing Items

We take great care in packaging your order. However, if your order arrives damaged or incomplete:

• Please contact us within 48 hours of delivery
• Include photos and your order number
• We will resolve the issue as quickly as possible

🔄 Returns & Refunds

Due to the nature of our mystery wine boxes, we do not accept returns for change of mind.

However, we will gladly assist with:

• Damaged items
• Incorrect orders

Refunds or replacements will be assessed on a case-by-case basis.

🍷 Subscription Orders

For subscription boxes:

• Orders are billed automatically each cycle
• You can cancel anytime before the next billing date