📄 Terms & Conditions

Last updated: 1 April 2026

1. Acceptance of Terms

By accessing this website and placing an order, you agree to be legally bound by these Terms & Conditions. If you do not agree, you must not use this website.

2. Legal Age & Compliance

You must be 18 years or older to purchase alcohol.
By placing an order, you confirm that you meet all legal requirements.

We reserve the right to:

• Cancel any order suspected of underage purchase
• Refuse delivery if valid ID cannot be provided

No refunds will be issued in such cases.

3. Nature of Products (Important)

Sip & Surprises offers mystery wine boxes.

By purchasing, you acknowledge and agree that:

• Products are randomly selected
• No specific brands, vintages, or preferences are guaranteed
• Images and descriptions are for illustrative purposes only

👉 No refunds will be provided based on personal taste or expectation.

4. Pricing & Payment

All prices are in AUD and may change without notice.

Orders are only confirmed once payment is successfully processed.
We reserve the right to cancel orders in cases of:

• Pricing errors
• Payment issues
• Suspected fraud

5. Subscription Terms (Strict)

For subscription products:

• You authorise recurring billing
• Billing occurs automatically on each cycle
• It is your responsibility to cancel before the next billing date

👉 No refunds for processed subscription renewals

Failure to cancel in time does not qualify for a refund.

6. Shipping & Delivery

Delivery timeframes are estimates only.

We are not liable for delays caused by:

• Couriers
• Weather conditions
• Peak periods

If delivery fails due to:

• No one available
• Incorrect address

👉 Re-delivery fees may apply and are your responsibility.

7. Risk & Title

Risk passes to the customer upon delivery.

You are responsible for:

• Providing accurate delivery details
• Ensuring a person aged 18+ is present

We are not liable for:

• Lost or stolen goods after delivery

8. Returns, Refunds & Claims

We do not accept returns for:

• Change of mind
• Taste preference
• Product selection dissatisfaction

Refunds/replacements are only considered for:

• Damaged goods
• Incorrect items

All claims must be submitted within 48 hours with evidence.

9. Chargebacks & Disputes (Very Important)

By completing a purchase, you agree:

• Not to initiate unjustified chargebacks
• To contact us first to resolve any issue

We reserve the right to:

• Dispute chargebacks with evidence
• Provide transaction, delivery, and agreement records

👉 Fraudulent or abusive chargebacks may result in:

• Account suspension
• Legal action where applicable

10. Limitation of Liability

To the maximum extent permitted by law:

Sip & Surprises is not liable for:

• Indirect or consequential loss
• Dissatisfaction with product expectations
• Delays beyond our control

11. Responsible Consumption

We promote responsible alcohol consumption.

You agree to comply with all local laws regarding alcohol use and distribution.

12. Privacy

All personal data is handled according to our Privacy Policy.

13. Changes to Terms

We may update these Terms at any time without prior notice.
Continued use of the website constitutes acceptance of the updated Terms.